wortel21Privacy Policy

This page describes what we collect when you use wortel21 and how we keep that data protected. Our privacy practices are built around transparency—you can see what we store, understand why we store it, and request access or deletion at any time.

We at wortel21 recognize that your personal information is sensitive. We do not sell it to advertisers, we do not share it with third parties except where required by law or to process your transactions, and we encrypt it in transit and at rest. Our privacy commitments apply whether you access wortel21 on your phone, tablet, or desktop browser.

If you have questions about this policy or want to exercise your privacy rights, our support team can assist. Contact details are at the end of this page.

What Data We Collect on wortel21

When you create an account on wortel21, we collect your email address, phone number, and password. We use your email to send account notifications and verification messages. Your phone number is used for two-factor authentication if you enable it, and for SMS notifications about deposits, withdrawals, or account security events.

When you make a deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your payment card or wallet credentials. Instead, we route you directly to your payment provider's secure gateway. We record the transaction metadata—the date, amount, method, and status—but never your actual payment details.

During account verification (required before your first withdrawal), we ask you to upload a government-issued ID and proof of address. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations. We do not share these documents with any third party unless required by law.

How We Use Your Data

• 1
  Account managementPrimary use

  We use your email and phone to verify your identity, send account statements, and communicate about deposits or withdrawals.

• 2
  Fraud preventionSecurity use

  We analyse your login patterns, payment history, and behaviour to detect and prevent fraudulent transactions and account takeover.

• 3
  Regulatory complianceLegal use

  We keep records of transactions, account activity, and KYC documents to comply with applicable anti-money-laundering and tax regulations.

• 4
  Service improvementAnalytics use

  We analyse aggregate gameplay data and technical performance to improve the wortel21 app, live-dealer studios, and sportsbook experience.

Data Processors and Third Parties

We at wortel21 use third-party services to operate our platform. Payment processors handle your deposits and withdrawals but do not have access to your identity documents. Our hosting provider stores our servers in secure data centres but cannot access your account data without encryption keys we maintain separately. Our email service provider sends your account notifications but does not see your payment history.

We do not sell your data to advertisers or marketing firms. We do not share your personal information with other gaming platforms or sportsbooks. If we are required by law to disclose your data—for example, to a regulator or law enforcement agency—we will notify you of that requirement unless doing so is prohibited by law.

Your data belongs to you. We are custodians of it, not owners.

Your Rights on wortel21

You have the right to request access to all personal data we hold about you. You can ask us to correct any inaccuracies in your profile, phone number, or email. You can request deletion of your account and associated data, subject to legal retention requirements. You can withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email from wortel21.

You can also request a copy of your data in a portable format—we will provide this within fifteen business days. To exercise any of these rights, contact our support team through the help section in your account or email us using the contact details at the end of this policy.

Data Storage and International Transfer

Our servers may be located outside your jurisdiction. This means your data may be stored in or transferred to countries with different privacy laws. By using wortel21, you consent to this transfer. We encrypt your data in transit to protect it, and we maintain standard security practices in all locations.

Players across Jakarta, Surabaya, Bandung, Medan, and Semarang access wortel21 from the same infrastructure. We do not store different data based on your city, but we do comply with local data protection laws where applicable.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on wortel21. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

If you have questions about this privacy policy, want to request your data, or believe we have mishandled your information, contact our privacy team. You can reach us through the help section in your wortel21 account, or send a detailed message to the email address listed on our legal notice page. Include "Privacy Request" in the subject line. We aim to respond to privacy enquiries within ten business days.

Your privacy matters to us. We take data protection seriously and maintain safeguards to protect your information from unauthorised access, alteration, or disclosure. If you ever feel your data is at risk or have experienced a potential breach, contact our support team immediately.